Cost of Services
Phone Consultation Free/$30 per 15 minutes
1 - 10 minutes Free
11 - 25 minutes $30
26 - 40 minutes $60
41 - 55 minutes $90
Dr. Ma understands it can be difficult to make decision for your beloved pet regarding end-of-life care. She offers phone consultation service to provide guidance and support. The first 10 minutes is free of charge. At the end of the complimentary consultation, you have the option to extend it into a regular consultation, at the rate of $30 per 15 minutes increments. To request a consultation, fill out the online intake form and indicate several time slots for Dr. Ma to call you back.
Online Quality of Life Assessment $220
This up to 1.5-hour online quality of life assessment includes a consultation on the pet's quality of life score and the end-of-life care options.
If the consultation takes longer than 1.5 hours, there will be an overtime fee of $75 per 30-minute interval.
In-home Euthanasia Visit $470*
This includes an in-home visit, sedation, euthanasia procedure, a personalized clay paw print, grief and pet loss information and notification to your family veterinarian of your pet's passing. It does not include the cost of cremation - see below for aftercare options.
Two-hour appointment time is assigned to each euthanasia visit. Although you may not need that much time, we want you to know there is no rush at any point and you can take your time to say goodbye to your beloved. We can also discuss any concern you may have prior to signing the euthanasia consent form.
If the euthanasia appointment takes longer than two hours, there will be an overtime fee of $100 per each additional 30 minutes interval.
Additional clay paw print ($30 each) can be requested ahead of time.
An additional $150 for evening, weekend, and holiday appointment.
In-home euthanasia is for dogs, cats, and small mammals (e.g. rabbits, rats, guinea pigs, chinchillas, etc). Unfortunately, Dr. Ma is not able to serve dogs weighing over 99 lbs, nor can she serve birds, fish, reptiles or amphibians.
In-home Consultation Visit $700*
(We are not accepting new hospice patient at the moment. We apologize for the inconvenience.)
The in-home consultation visit covers any individual or combination of our core services: palliative care, hospice care, and chronic pain management.
The 2.5-hour initial home consultation includes review of medical records, quality of life evaluation, thorough physical exam, dispensing of medications, treatments/procedures if indicated, an individualized care plan, and two weeks of on-going care through communication via emails, phone calls, or texts.
If the initial consultation takes longer than 2.5 hours, there will be an overtime fee of $100 per each additional 30 minutes interval.
After fine-tuning the customized care plan for two weeks, client has an option to continue the active care relationship through on-going communication for $160 per month. Follow-up in-home visit (euthanasia or recheck) happening during the first week or during active on-going care, will have a reduced house call fee of $420.
Follow up visit after the first two weeks, without on-going active care relationship, will be $470.
Medications, lab work, and supplies fees are priced separately.
An additional $150 to evening, weekend, and holiday appointment.
Palliative and hospice care are limited to dogs and cats only.
Deceased Pet Care $220
If natural death happens before the euthanasia appointment, we can still come to your house to make a personalized clay paw print, provide you the grief and pet loss information, and pick up your pet for cremation OR prepare your pet for burial. We will also notify your family veterinarian of your pet's passing. It does not include the cost of cremation - see below for aftercare options.
An additional $150 for evening, weekend, and holiday appointment.
Aftercare Options
We entrust Animal Memorial Service (AMS) in taking care of our patients' bodies after the transition. All pets are electronically identified and bar coded to ensure pet tracking accuracy. All pets are treated with reverent care and handled individually, gently and always with dignified respect.
Individual Cremation
Your pet is cremated individually and the ashes is returned to you in one of our complimentary urns.
You can order a digital paw print of your pet. The digital paw print is free for private cremation and it costs $15 for communal cremation.
Your pet's cremains may be picked up from your primary veterinary office or AMS crematorium in Gilroy, or shipped directly to you (with signature and tracking number). Special arrangement can also be made with Dr. Ma for in-person ashes return. Ashes return will take 10-14 days in general.
Under 20 lbs $340
20-69 lbs $370
70-99 lbs $400
Dr. Ma is not able to serve animals weighing over 99 lbs.
Witness cremation is available. If you have any specific need regarding aftercare options, please contact Dr. Ma directly to discuss further before making the appointment.
Communal Cremation
In a communal cremation, your pet will be cremated with other beloved pets. Their ashes will be respectfully scattered in the Pacific Ocean by Oceans of Love.
Under 25 lbs $190
25-69 lbs $210
70-99 lbs $230
Dr. Ma is not able to serve animals weighing over 99 lbs.
Private Burial
For private burial in pet memorial park, you can make arrangement ahead of time with the pet cemetery directly. Both Bubbling Well in Napa and Pet's Rest in Colma provide this professional service.
For home burial, you should check your local and county regulations. If animal burial is allowed, an average-sized pet should be buried at least 3 feet deep underground. This depth is important not only to prevent your pet from being disturbed by wildlife, but also to prevent the wildlife from ingesting a pet that has euthanasia solution within them. It is the responsibility of the pet owner, as well as the veterinarian, to prevent injury to wildlife. Because the burial depth is deep, you also need to be cautious of water and power lines.
Additional Information
Normal Business Hours
Phone hours: Monday through Friday 9am-5pm
Appointment hours: Tuesday through Friday 10am-4pm
Dr. Ma would only see 1-2 appointments a day, so that you would not feel rushed during the last precious moment with your pet. You can use our appointment page to schedule an appointment.
Dr Ma is not available for evening appointments. Weekend and holiday appointments are occasionally available with advanced arrangement. An additional $150 after-hour fee applies.
Same day/urgent apppointment is occasionally available. An additional $100 - $150 same day/urgent appointment fee applies.
Service Areas
Castro Valley, Oakland, Hayward, San Leandro, San Lorenzo, Dublin
An additional non-negotiable $75 travel fee applies to the following extended areas:
Alameda, Albany, Berkeley, Emeryville, Lafayette, Moraga, Orinda, Pleasanton, San Ramon, Union City
Cancellation Policy
If you must change or cancel your appointment, we kindly ask that you give us at least a 24-hour advance notice. For all in-home visits, there is a $75 fee for change or cancellation made within 24 hours of the appointment time, $125 fee within 2 hours of the appointment time, and $175 fee when Dr. Ma is already driving to your house or no one answering the door at the appointment time (Dr. Ma will wait up to 15 minutes at the door).
Please understand that this fee system is necessary as short-notice changes and cancellations adversely affect our ability to help other pets and families in need.
Payment Options
To increase equitable access to our service, we offer discount to our clients if payment is made using cash or checks.
Payment is expected at the time of service. We accept cash, personal checks, PayPal, Mastercard, Visa, Discover and American Express at the appointment.
We do not accept CareCredit, but we accept Scratchpay.
Online Prepaid Option
Our clients can use our online payment system to prepay for their requested services. While this feature is convenient, please note that in the event that you need to cancel the appointment, the 3.5% credit card processing fee is non-refundable.