Compassion Pet HospiceMobile Veterinary Care · East Bay, CA

Privacy Policy

Last updated: October 15, 2026

Compassion Pet Hospice ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you use our website and services.

1. Information We Collect

We collect information you provide directly to us, including when you request an appointment, contact us, or use our cost estimator:

  • Contact information: your name, email address, phone number, and ZIP code / service address.
  • Pet information: your pet's name, species, breed, age, weight, sex, and health conditions or ailments you describe.
  • Appointment information: requested service type, preferred date and time, and any notes you provide about your pet's condition.
  • Payment information: when you pre-pay for services, payment is processed securely by our payment provider (Stripe). We do not store your full credit card number on our servers.
  • Communications: records of emails, phone calls, and text messages between you and our practice.

We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages visited, to help us operate and improve the site.

2. How We Use Your Information

We use the information we collect for business-related purposes, including to:

  • Schedule, confirm, change, or cancel your appointments;
  • Contact you about your appointment, including confirmations, reminders, and follow-up communications;
  • Provide veterinary hospice, palliative care, and euthanasia services to your pet;
  • Process payments and maintain billing records for services rendered;
  • Send email and SMS notifications pertaining to your appointment request, as described in our Legal Agreement of Care;
  • Maintain medical and business records as required by veterinary regulations;
  • Improve our website, services, and client experience;
  • Comply with legal obligations and protect the rights and safety of our clients, staff, and animals.

3. How We Store and Protect Your Information

Your information is stored in our secure database and is only used for business-related purposes such as contacting you regarding a change of your appointment, sending you reminders, etc. We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include secure hosting, encrypted connections (HTTPS), access controls, and password-protected systems.

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately.

4. Sharing Your Information

We do not sell your personal information to any third party, and we do not use your information for marketing purposes without your consent. We share information only as necessary to operate our practice:

  • Service providers: our scheduling system, payment processor (Stripe), and communications providers, who are bound to use your information only to provide services on our behalf;
  • Veterinary continuity of care: your pet's primary veterinarian or referral providers, when relevant to your pet's care and with your knowledge;
  • Legal requirements: when required by law, court order, or to protect the safety of people or animals.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember your preferences (such as items in your cost estimate) and to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features, such as the saved cost estimate.

6. Your Choices and Rights

You have the right to:

  • Access and correct the personal information we hold about you;
  • Request deletion of your personal information, subject to our legal record-keeping obligations as a veterinary practice;
  • Opt out of SMS or email notifications at any time by contacting us or replying STOP to text messages;
  • Withdraw consent for optional communications while continuing to receive appointment-related messages required for your pet's care.

To exercise any of these rights, contact us using the information in Section 9 below.

7. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and revise the "Last updated" date above. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: